How can we help you?
Live Chat
Chat with our support team for immediate assistance.
Getting Started
How do I create an account?
To create an account, click the 'Sign Up' button in the top right corner. You'll need to provide your email address, create a password, and verify your email. Once verified, you can complete your profile with additional information.
What documents do I need to register?
You'll need a valid government-issued ID, proof of address, and a valid driver's license. For business accounts, additional documentation may be required.
How do I find the nearest battery swap station?
You can find the nearest station by using our mobile app or website. The map feature shows all available stations, their current status, and estimated wait times.
Battery Swapping
How does the battery swapping process work?
The process is simple: 1) Drive to a station, 2) Park in a designated spot, 3) Use the app to initiate the swap, 4) Follow the on-screen instructions, 5) Remove your depleted battery and insert the new one, 6) Confirm the swap in the app.
How long does a battery swap take?
A typical battery swap takes 3-5 minutes from start to finish. This includes the time to park, complete the swap process, and verify the new battery.
What if I encounter issues during the swap?
If you encounter any issues, use the emergency button at the station or contact our 24/7 support team through the app. Our team will guide you through the process or dispatch assistance if needed.
Billing & Payments
What payment methods are accepted?
We accept all major credit cards, debit cards, and mobile payment methods. You can also set up automatic payments through your account.
How are charges calculated?
Charges are based on your subscription plan and usage. We offer various plans including pay-per-swap, monthly subscriptions, and business plans. Detailed pricing is available in your account dashboard.
Can I get a refund?
Refunds are available for unused credits within 30 days of purchase. Service-related issues are handled on a case-by-case basis. Contact our support team for assistance.
Technical Support
What should I do if my app isn't working?
First, try closing and reopening the app. If issues persist, check your internet connection and ensure you have the latest version installed. If problems continue, contact our technical support team.
How do I report a technical issue?
You can report issues through the app's 'Help' section, email our support team, or call our technical support line. Please provide as much detail as possible about the issue.
What are the system requirements for the app?
Our app requires iOS 13.0 or later, or Android 8.0 or later. You'll need a stable internet connection and GPS enabled for full functionality.
Contact Support
Phone Support
24/7 Support Line
+234 XXX XXX XXXX
Email Support
Response within 24 hours
support@zenoswap.com
Visit Us
Head Office
ZenoSwap Kuje, Abuja, FCT, Nigeria